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Refund policy

Exchange / Refund Policy

Refund Policy

We accept returns logged via our portal within 30 days from the day you receive your order. Items logged after this period will be returned to you and charged.

Where your return goes

US orders are returned domestically to our warehouse in Columbus, OH. All other orders return to our UK warehouse. Return costs are shown in the portal before you confirm:

  • US - flat $10
  • UK - from £2.99
  • Europe — from €9.99
  • Rest of world — from $20

Return costs are deducted from your refund. There is nothing to pay upfront.

Refunds, store credit and exchanges

All orders can be returned for a refund or store credit. Exchanges are currently available on UK orders only — if you're outside the UK and need a different size, return the item for a refund or store credit and place a new order.

All items must be returned to us before a refund is issued.

What we can accept

  • Items must be returned unworn and unwashed, fit for resale, with tags attached and folded in their original packaging bags. Parcels returned outside these conditions will be sent back to you and charged.
  • Please take care when trying items on. We are unable to refund any item returned with marks or stains.
  • Please tear the outer packaging open rather than using scissors or knives. Returns with scissor or knife marks cannot be accepted.

Please inspect your order on receipt. We can only accept items returned in their original condition and fit for resale, unless we have been notified in advance that an item is faulty. For faulty items, email customerservices@raith-clo.com with photos before removing any tags.

Refunds are processed within 7 working days of your return arriving with us.